Refund policy

Return & Refund Policy

1. Return Eligibility

   • Returns accepted within 5 days of delivery.

   • Returns are accepted only when a damaged or incorrect product arrives.

   • Unboxing video and images are required for refund approval.

   • The product must be unused and in its original packaging.

2. Return Process

   • Contact us at shivohamliving@gmail.com with order details and issue.

   • The customer is responsible for return shipping unless the product is defective.

   • Use the Return & Refund section on our website to process the return request.

3. Refund Process

   • Refunds will be processed within 7 days after return approval.

   • Refunds will be credited to the original payment method within 7 days.

4. Damaged Product During Shipping

   • If you receive a product that was damaged during shipping, we will either:

     • Send you a replacement product or

     • Refund the full amount if the product is unavailable.

   • To qualify, share an unboxing video of the damaged product via email.

   • Once we receive the unboxing video, we will initiate a new shipment or process a full refund.

   • The same process applies to returns.